Tjoelup return and warranty
It is possible to exchange a product, for example if you would like to try another size. Please fill in the form below.
In case you would like to return a product, please request a RMA (Return Material Authorization) number first. The request can be placed by filling in the form below. Packages without a RMA number cannot be processed and will be returned at the sender's expense.
Items must be returned in the original state and in the original shoebox, within 60 days after receipt of the products. The shoebox must not be used as packaging material. If the shoe box is damaged or used as packaging material, an amount of €10 will be charged.
The costs of returning are for the customer. Items will not be taken back if they have been worn, if you have tried to repair a defect yourself or if the (user) instructions have not been followed.